LOOKING IN THE MAILBAG

Why Customer Experience Is The Only Differentiator Left

Tuesday June 11 2019
Ethan Beute
bombbomb.com

Summary

No matter your role or your industry, people are going to tell stories about their experiences with you. Its been said for a long time that customers who have a negative experience with a business are two to three times more likely to leave a review of that business than customers who have a positive experience. (...)
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